REFUND & CANCELLATION POLICY

1.1 Before Dispatch: You may cancel an order free of charge any time before the item has been dispatched/collected from the Seller. Refund of the full amount paid (item price; platform/convenience fee may be non-refundable) will be initiated within 1–2 business days.

1.2 After Dispatch: Once an item has been collected from the Seller for delivery, the order cannot be cancelled but may be eligible for return under Section 2 upon delivery.

2.1 Return Window: As items sold on SnagIt are pre-owned/used goods/new goods, Buyers may request a return within 7 days of delivery if the item received is materially different from its listing description, defective, or damaged in transit.

2.2 Non-Returnable Categories: Items marked "final sale," innerwear/intimate apparel, opened stationery/consumables, and perishables are not eligible for return, unless defective.

2.3 Condition for Return: The item must be returned in the same condition it was delivered in, with all original accessories, and evidence (photos) of the defect/discrepancy where applicable.

2.4 How to Request: Raise a return request from your Order page or contact info@snagit.in with your Order ID, reason, and photos (if applicable).

2.5 Pickup: SnagIt will arrange pickup of the returned item from the Buyer's campus location.

3.1 You may cancel a rental booking free of charge up to 24 hours before the scheduled start of the rental period. The full amount (rental fee + security deposit) will be refunded.

3.2 Cancellations made less than 24 hours before the rental start may incur a cancellation fee of 20% of the rental fee; the security deposit is refunded in full.

3.3 Early return of a rented item does not entitle the Renter to a pro-rated refund of the rental fee, unless otherwise stated in the specific listing.

4.1 The security deposit is refunded to the Renter's original payment method within 5–7 business days of the item being returned and inspected by SnagIt.

4.2 Deductions from the deposit may apply for late return (per our Rental Policy), damage beyond normal wear and tear, missing accessories, or loss — up to the item's assessed replacement value.

5.1 All approved refunds are credited to the original payment method used for the transaction.

5.2 Refunds are typically processed within 5–7 business days of approval, though the amount may take a few additional days to reflect depending on your bank/payment provider.

5.3 In case of failed transactions where the amount was debited but the order was not confirmed, the amount is automatically reversed by the payment gateway/bank within their standard timelines (typically 5–7 business days). SnagIt is not liable for delays caused by banks or payment providers.